South Shore Generator Secure Online Payment

Online Payment FAQs

• I’m making a deposit on a new generator purchase. What should I do?

  Before submitting an online deposit, please contact your Power Solutions Rep.

  This allows us to:

  • Ensure your project is entered and processed promptly
  • Match your payment to the correct proposal
  • Confirm your signed proposal has been received

  Customers who do not communicate to their Power Solutions Rep ahead of time may experience delay in processing.

  Please note customers paying by check may qualify for a 2.5% discount on equipment purchases. Please speak with your Power Solutions Rep before making payment.

• What payment methods do you accept?

  We accept major credit and debit cards through our secure online payment portal.

• Is online payment secure?

  Yes. All online payments are processed through a secure payment system designed to protect your financial information.

• Is there a limit on online payments?

  Yes. Online credit card transactions are limited to $10,000 per transaction.

  If your payment exceeds $10,000, please contact our office to discuss alternative payment options.

• Why do equipment purchases require approval?

  We want to ensure that your equipment order, pricing, and payment terms have been properly reviewed before payment is processed.

  South Shore Generator offers multiple purchasing options, including:

  • Standard pricing with credit card payment
  • A 2.5% cash discount for qualifying payments
  • Financing options for eligible purchases

  Because these options can affect your final cost and payment terms, our Sales Department reviews equipment purchases beforehand to ensure you receive the pricing and payment option that best matches your proposal and expectations.

  This process also helps confirm equipment availability, order details, and project requirements before payment is submitted.

• Can I make a partial payment online?

  In many cases, yes. If you have questions about deposits, progress payments, or remaining balances, please contact our office for assistance.

• What should I do if my payment is declined?

  Please verify your card information and available funds, then try again. If the issue persists, contact your card issuer or our office for assistance.

• Will I receive a receipt?

  Yes. A payment confirmation and receipt will be provided once your transaction has been successfully processed.

• Who should I contact if I have questions about my invoice or payment?

  Please contact our office and a member of our team will be happy to assist you with any billing or payment questions.

  South Shore Generator
  Phone: 508-295-7336
  Email: ar@ssgen.com