Careers - Generator Services, Wareham MA & RI

Special Contract Coordinator/Maintenance Administrator (Wareham, MA)

South Shore Generator is a continually growing company in both the sales and maintenance and repair of emergency standby generators. As such it is crucial to our operation that we have an efficiently run maintenance department, providing service to our customers. To keep our operations running smoothly, and deliver on our customers’ expectations, we rely on a team of talented, bright, committed employees, who are able to work together, and think outside the box to problem solve. We also rely on our maintenance and service team to properly set up our customer accounts, and schedule efficiently and effectively. To that end, we are seeking to add a Maintenance Administrator/Special Contract Coordinator to assist our current team. The ideal candidate should be extremely detail oriented and able to manage multiple projects simultaneously.

Objectives and Responsibilities of this role:

• Work with new customers to gather their information and set up their accounts.
• Send new maintenance proposals to new and existing customers.
• Send monthly maintenance renewal invoices.
• Receive signed quotes, and upon notification of payment setup maintenance calls for customer accounts.
• Work with the parts department to assure proper parts kit assignments for new generators.
• Work with the service salesman and service team to setup special contracts.
• Work with the schedulers to ensure timely scheduling of special contracts.

Requirements

Required Skills and qualifications:

• Organization and ability to handle multiple projects at once
• Proficiency in required computer software including outlook and office suite
• Excellent problem solving and critical thinking ability.
• A desire to provide fanatical customer service while maintaining a positive attitude.
• Ability to communicate effectively with co-workers to ensure efficient operations.

We look forward to working with the ideal candidate to continue an efficient and effective maintenance operation, to ensure the continued growth and success of our company. We value feedback and ideas on how to improve operations and will work with the right candidate to ensure success within this position.

Benefits:

• Competitive wages and comprehensive benefits package.
• Yearly training opportunities.
• Health insurance, vacation/sick time, 401k, profit sharing, bonuses, disability coverage, and more.
• Equal Opportunity Employer

Parts Coordinator - Wareham MA

• Compensation: Negotiable based on relevant experience
• Employment type: Full-time

SSG is currently seeking a full-time parts coordinator. This is a great opportunity for the right candidate to join our team and learn in a growing, steady, and secure industry that is always changing and challenging.

The parts coordinator will work under the direct supervision of the service manager to ensure effective and efficient parts processes are followed. The parts coordinator will work hand in hand with the Parts Manager and Warehouse manager daily in the execution of their duties. The parts coordinators’ primary function will be to provide fanatical service to our internal customers, including the service staff, service salesman and primarily our field Technicians. Functions of the job include the below, as well as other tasks as assigned.

Duties & Responsibilities:

• Process repair work order parts ordering daily.
• Maintain accurate inventory records.
• Maintain a clean and organized parts room and warehouse.
• Review and update inventory item costs and sell prices.
• Maintain adequate inventory levels to effectively and efficiently keep up with workload using recommended reports.
• Put out parts for technicians daily which may require lifting at least 60lbs.
• Effective communication with AP to ensure we aren’t paying for parts we are returning or that are defective.
• Proactive and professional conversation with co-workers to ensure successful completion of all work.
• Taking ownership of your job responsibilities, ensuring that all parts ordered for specific jobs are added to the corresponding sales orders.
• Maintain the UPS shipping system.
• Offload and thoroughly inspect incoming equipment and deliveries for shipping damage and noting accordingly on shipping documents.
• Communicate effectively with technicians to ensure accurate parts orders.
• Operate the forklift in a safe manner.
• Process Quote requisitions utilizing various parts lookup resources.

South Shore Generator offers competitive wages with all the major benefits; yearly training, health insurance, vacation/sick time, 401k, profit.

Accounts Receivable/Special Contract Coordinator

• Compensation: Negotiable based on relevant experience
• Employment type: Full-time

Duties & Responsibilities:

Key Competencies

• Attention to Detail and Accuracy
• Organization Skills
• Problem Analysis and Problem-Solving Skills
• Team Member
• Sense of Urgency
• Customer Service
• Knowledge of Accounts Receivable/Office Administration/Procedures
• Knowledge of General Bookkeeping
• Proficient in Relevant Computer Software
• 1-3 years Accounts Receivable and General Accounting Experience

Daily Objectives

• Maintain up-to-date billing system, generate, and send out invoices, follow up on, collect and allocate payments.
• Carry out billing, collection, and reporting activities according to specific deadlines. Monitor customer account details for non-payments, delayed payments, and irregularities.
• Review AR aging to ensure compliance and ensure collection policy is followed.
• Follow established procedures for processing receipts, cash etc.
• Process credit card payments, prepare bank deposits, investigate, and resolve customer inquiries, process adjustments when needed.
• Maintain good working relationships with technicians and customers particularly when working with special contract customers.
• Work with our vendors on online billing and changes made within special contracts.
• Support the team where needed to ensure customers are being taken care by providing excellent customer service. Provide back-up to service department and AP when needed.

Office Assistant Job Description (Part-Time)

Our company is looking for an office assistant to be responsible for handling clerical tasks in our office. You will be managing files, updating paperwork and other documents, data entry and performing other general office clerk duties and errands. You may assist in answering and routing incoming telephone calls.

To be selected as a candidate, you will need the ability to write clearly and be proficient with word processing applications. A pleasing personality with strong communication and organizational skills is also highly valued.

Office Assistant Responsibilities:

• Handling incoming calls and other communications as needed.
• Managing filing system.
• Recording information as needed.
• Greeting clients and visitors as needed.
• Updating paperwork, maintaining documents, and word processing.
• Helping organize and maintain office common areas.
• Performing general office clerk duties and errands.
• Assist in coordinating events as necessary.
• Aiding with client reception as needed.
• Experience as a virtual assistant
• Creating, maintaining, and entering information into databases.

Office Assistant Requirements:

• High school diploma or associate’s degree.
• Experience as an office assistant or in a related field.
• Ability to write clearly and help with word processing when necessary.
• Warm personality with strong communication skills.
• Ability to work well under limited supervision.
• Great communication skills.
• Have a valid driver's license.

If you are interested in working for a company that cares about its employees and provides a safe and strong work environment, please reach out to the Director of Operations, Connie Turgeon. Email: cturgeon@ssgen.com

Field Service Technician (SE MA & RI)

• Compensation: Negotiable based on relevant experience
• Employment type: Full-time

SSG is currently seeking full time qualified EMERGENCY GENERATOR TECHNICIANS for immediate openings. This is a great opportunity for the right candidate to grow and learn in a growing, steady, and secure industry that is always changing and challenging. We will train the appropriate candidate. Technicians are required to have clean driving record, be part of on-call rotation, computer literate, and able to read prints and schematics. We ask that technicians have their own tools both electrical and mechanical, DOT health card and OSHA testing.

Duties & Responsibilities:

• Observe and follow all safety rules/procedures. Applicant should be well versed in basic maintenance safety principles, lockout/tag out procedures, and personal protective equipment usage.
• Perform routine maintenance and repairs on generators and transfer switches in the field
• Maintain proper stock, parts, tools, and safety equipment in vehicle.
• Complete required paperwork at the completion of each service call including unit make/model/serial/fuel type/test measurements/pictures.
• Applicant must be able to lift up to 50 pounds, push/pull/carry or maneuver heavier items (with additional manpower or other appropriate devices), climb ladders, work in small crawl spaces, balance, kneel, etc.
• Communicate clearly to customers and office regarding issues found during service calls.
• Respond to emergency service calls (as needed) during normal business hours and after hours.

Job requires a candidate who can work and think on their own, analytical mind, common sense, good with customers and customer service; neat, clean, tidy and organized; willing to invest in learning to continually improve their talent levels.

Company offers competitive wages with all the major benefits; yearly training, company vehicle, cell phones, GPS, laptops, and more provided; health insurance, vaca/sick time, 401k, profit sharing, bonuses, disability and much more.